In fast food chains here in the Philippines the rivalry start when Jollibee came in the market. McDonald’s, run by George Yang and Andrew Tan. And Jollibee, run and owned by Tony Tan Caktiong. More consumers say McDo is infinitely more profitable, renders better service and its people are warmer and less bureaucratic.
Jollibee has good service, nice staff and fast service. But they care more about their supplies than the customer asking for it. Sometimes they don't give condiments, or give a few. Just like what I've experience, My friends and I bought a lot but they gave us 2 folds of tissue. I scolded them and gave me, but it feels like they don't care what i have said.
And another thing that makes McDonald's better is the use of utensils. It is so obvious that Jollibee is being frugal. In McDonald's they give you plastic utensils which others haven't used it yet. Unlike in Jollibee they use stainless. We'll never know who used. Even though they wash it properly or clean it with hot water, what if the last one who used it has cancer or other sickness. It can make the bacteria and viruses spread faster.
So McDonald's is way better than Jollibee. Let's say that Jollibee's food are better. But the important thing in business is having a good service.
Honestly, I don't really mind the stainless steel utensils. I prefer it to the disposables because it contributes less to the waste/environmental-degradation problem. I just make it a point to get the ones that's fresh out of hot water and I also wipe it with tissue really well. I haven't contracted any illness so far. Then again, I try not to eat at fastfood chains too much. Interesting observations and comparisons, though. Thanks.
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